NoCallSupport™ empowers your customers to make a support request directly to your systems. For a majority of requests that require no human intervention, the NoCallSupport method delivers the necessary data directly to business applications so requests can be completed asynchronously without tethering them to agents.
NoCallSupport uses Intrepids, a new technology that enables business and individual consumers to create encrypted, structured repositories of their data that are stored only on their devices. When they need it, they simply upload this data to businesses of their choice.
Support Intrepids enable businesses to deliver to their customers, structured data receipts of
When requesting support, consumers upload Support Intrepids to NoCallSupport (external or hosted within existing support mechanisms) along with relevant request data. The Support Intrepids are decrypted and the support and request data sent to the merchant. Busienss applications can use the data to authenticate the consumer, confirm the request and act upon it without requiring an agent in the middle.
NoCallSupport enables loosely coupled but precise customer support. It eliminates customer-agent interaction and complex business website navigation for requesting routine requests. This reduces efforts and frustrations for consumers while eliminating signficant support costs by encapsulating business practices in automated workflows. NoCallSupport enables a true self help support mechanism and provides customer experiences that create long term loyalty.
The applications can be as rich and varied as business applications allow.
You can choose NoCallSupport as an external support service provider, or NoCallSupport can be another channel within your existing omnichannel support processes. Either way you get to offer your customers a better way to get support from you.
NoCallSupport can be integrated within your business processes in one of 3 ways:
Each of the methods above are easily implemented using our integration documents. Customization aside, the basic development effort for integration takes a matter of days to a week, not including extensive unit and system tests engineering teams generally undertake. Our professional services team can help.
There is no cost to users and consumers for creating and using Intrepids.
Merchants and businesses underwrite the use of Support Intrepids to improve responsiveness and lower costs of providing customer support. Intrepids cost nothing to create but Intrep-id.com charges a small transaction fee per Intrepid use. Convenient pricing models are available to businesses.
Questions? E-Mail: customer-services at nocallsupport.com or call 512.478.3112.